From October 29 to November 1, 2018 in Moscow n IX Week of Contact Centers. This is an excellent investment not only in the professional development of managers and key managers of KC, but also in the development of contact centers, in improving customer experience. Contact centers of leading companies around the world are being transformed from a call center to a center of understanding and management of customer experience. This event gave a great opportunity to get acquainted with the latest trends and novelties for KC within the framework of Contact Centers Week exhibition.

Through the new knowledge and successful experience of the Conference and Seminar program, Excursions to the best venues and the expansion of new contacts, inspiration and enthusiasm of key speakers, CC Week gives all participants high value and tangible results.

The EMDEV company, at the IX Week of Contact Centers, represented by CTO and CEO, presented its innovative solution-InKnowledge Knowledge Portal. The multi-channel strategy is being developed and includes a customer-oriented plan for the transition to digital technologies (digital access channels). The portal aroused great interest of visitors and participants of CC Week. Communication with potential partners gave an excellent opportunity to improve customer experience.