EMDEV company will take part in IX СС-week 2018
EMDEV company will take part in IX СС-week 2018

From October 29 to November 1, 2018, the IX СС week 2018 is planned to be held in Moscow. This is a great opportunity to improve customer experience through the exchange of experience between professionals.

The participants of the event in previous years were the heads and leading managers of contact centers such as: Rostelecom, Sberbank, VTB24, Head Hunter, Yandex, Yota, liberty Insurance, daughter's Son, Ozon.ru Wildberries, MTS, MegaFon, VimpelCom, Alfa-Bank, Bank OTKRITIE, Rosgosstrakh Bank Renaissance Credit, Retail network "Magnet" COMUS, er-Telecom holding, NPF Norilsk Nickel, Svyaznoy, Euroset-Retail, NTV-PLUS, an Island.ru and many others ... Thanks to the rich new knowledge and successful experience of the program of the Conference and Seminars, Guided tours to the best venues and the expansion of new contacts, inspiration and enthusiasm of key speakers, CC Week provides all participants with high value and tangible results.

EMDEV, as one of the leading players in the it industry, will take part in the IX СС week 2018 and present its innovative solution of InKnowledge Port. This portal has many solutions for different directions and especially for Call-centers:

Quick online search in a large amount of information
Large number of operators with high staff turnover
The separation of powers by filling in the information from different partners (B2B Knowledge Portal)
Scenarios of the operator's conversation with the client

The importance of the contact center for business is growing. Contact centers of leading companies around the world are being transformed from a call center to a center of understanding and management of customer experience. It is necessary to understand these processes and be ready for changes.

18.09.2018